The Care Line of Erasmusbrug has recently been supported with the ISEZ application. With this application Erasmusbrug is able to register conversations correctly and finally clear invoices to the customer.
"Erasmusbrug is a merger organization, " says Maarten den Heijer, Manager Care Line at Erasmusbrug. "Our goal was to make all organizations work with one system. The system we were using was heavily outdated. There was no uniformity in the reports to our customers. A lot of actions were also needed to produce the reports. That is no longer necessary. "
Steven Heye, project manager at Erasmusbrug, adds: "The service provided by Erasmusbrug has also expanded over the years as a result of the mergers and growth of the organization. A new system had to be in line with our current and future wishes. We wanted a system that excels in simplicity, availability, stability and speed. If there is a call, the correct data must be available within a few seconds. The new call must then be processed quickly. "
"That is the beauty of the Smartsite application. All data can be registered in one editorial environment. This data can then be published in different environments. That is why Smartsite is also a strategic choice for Erasmus Bridge. The ISEZ call center application can also be used for other parties. The basis is already there. Ideal! "